Support

Our Service Level Promise

When you’re managing a corporate or commercial transaction, things will be happening quickly and not just during office hours. Service to your clients is key and our Customer Success Team offer a level of support to match that

1-1 telephone support for immediate enquiries when you need to talk to an expert

Interactive guidance within the platform which no other deal management platform offers

Helpdesk support ticket solution for when you want to share your feedback with us

Onboarding

A new platform doesn’t necessarily mean a new way of working – but a better one. Your team are familiar with Excel and used to corresponding on email but know there must be a better way to manage unstructured information and the huge volume of data and documents.

We’ll work shoulder to shoulder with you and your team to map your processes into your new deal space so the terminology and layout is instantly recognisable; transferring document storage, file sharing and communications into thedocyard.

Ongoing Support

Partnering with you and your team 1-1

Interactive online help available 24/7

Helpdesk to submit a ticket for non-urgent enquiries

Continual cycle of new features released

If you are a current customer and require support, please contact our Customer Success Team using the form below or login to thedocyard to use the online help or raise a support ticket.