Our Service Level Promise
1-1 telephone support for immediate enquiries when you need to talk to an expert
Interactive guidance within the platform which no other deal management platform offers
Helpdesk support ticket solution for when you want to share your feedback with us
A new platform doesn’t necessarily mean a new way of working – but a better one. Your team are familiar with Excel and used to corresponding on email but know there must be a better way to manage unstructured information and the huge volume of data and documents.
We’ll work shoulder to shoulder with you and your team to map your processes into your new deal space so the terminology and layout is instantly recognisable; transferring document storage, file sharing and communications into thedocyard.
Partnering with you and your team 1-1
Interactive online help available 24/7
Helpdesk to submit a ticket for non-urgent enquiries
Continual cycle of new features released